Refund Policy

Last Updated: September 20, 2026

At Zenevaar, we aim to provide a smooth and reliable shopping experience. If you are eligible for a refund under our Return Policy, the refund will be processed according to the conditions below.

When a Refund May Be Available

A refund may be provided when:

An eligible product is returned and approved
We are unable to provide a replacement for an eligible damaged or defective product
An order is cancelled before fulfillment, where applicable
We are unable to fulfill an order after payment has been received

Refund eligibility is determined based on the circumstances of each order and our applicable policies.

Refund Request

To request a refund, please contact us with:

Order number
Customer name
Phone number
Reason for the refund request
Relevant photos or videos, where applicable

Our team may request additional information before processing the request.

Refund Processing

Once your return or refund request has been approved, we will initiate the refund using the applicable payment method or another agreed method.

The time required for the refund to reach your account may depend on the payment provider or financial institution.

Delivery Charges

Original delivery charges may not be refundable unless the return or cancellation is caused by an error on our part or otherwise qualifies under our applicable return conditions.

Return delivery charges may also apply depending on the reason for the return.

Partial Refunds

In certain situations, only a partial refund may be applicable, particularly where a product has been used, damaged by the customer, or does not meet the complete return conditions.

Non-Refundable Situations

A refund may not be provided when:

The customer changes their mind after purchasing, where the product is not eligible for such return
The product has been used or damaged by the customer
The return request is submitted after the applicable return period
The product is missing required packaging, tags, or accessories where applicable
The product does not meet the applicable return conditions

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed, shipped, or delivered to the courier, cancellation may no longer be possible and the order may instead be subject to our Return Policy.

Refund Delays

If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please allow additional processing time depending on your payment provider or bank.

If the refund remains missing after the expected processing period, please contact us.