Last Updated: September 20, 2026

At Zenevaar, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return according to the conditions below.

Eligibility for Returns

A product may be eligible for return if:

• You received a damaged product
• You received a defective product
• You received an incorrect product
• The product does not match the ordered item due to an error on our part

Products must generally be returned in their original condition, with original packaging, tags, accessories, and other included items where applicable.

Return Request Period

Customers should contact us within [X days] of receiving the order to request a return.

Return requests submitted after this period may not be accepted.

Items That May Not Be Eligible

Certain products may not be eligible for return due to their nature, condition, or hygiene considerations.

Examples may include:

• Used or damaged products caused by the customer
• Products without original packaging or tags, where required
• Products that have been altered or modified
• Products purchased under special non-returnable conditions

How to Request a Return

To request a return, please contact our customer support with:

• Order number
• Customer name
• Phone number
• Reason for the return
• Clear photos or videos of the product, if applicable

Our team may review the request and provide further instructions.

Product Inspection

Returned products may be inspected before a return, replacement, or refund is approved.

If the product does not meet the applicable return conditions, the return request may be rejected.

Return Shipping

If the return is caused by an incorrect, damaged, or defective product received due to our error, we may cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping charges.

Exchange

Where available, an eligible returned product may be exchanged for another product of the same or similar value.

Exchange availability depends on product stock.

Refunds

If a return is approved and a refund is applicable, the refund will be processed according to our Refund Policy.

Contact Us

For return-related questions or requests, please contact:

Email: zenevaar@gmail.com
Phone: +8801753838410